Terms and Conditions


1. Eligibility

By using our website, you confirm that you are legally capable of entering into a binding contract under Indian law.

2. Products & Nature of Goods

  • Our products are handcrafted and/or fragile in nature.

  • Minor variations in color, texture, finish, or size may occur due to the handmade process and are not considered defects.

  • Product images are for representation purposes only.

 

3. Orders & Payments

  • We accept Prepaid and Cash on Delivery (COD) orders.

  • COD may be restricted for certain pin codes or high-value orders.

  • Orders are confirmed only after successful payment or COD confirmation.

  • We reserve the right to cancel orders due to unavailability, pricing errors, or suspected misuse.

 

4. Pricing & Taxes

  • All prices are listed in INR.

  • Taxes and shipping charges (if applicable) will be displayed at checkout.

  • Prices may change without prior notice.

 

5. Shipping & Delivery

  • We currently ship within India only.

  • Delivery timelines are estimates and may vary due to logistics or external factors.

  • Risk of damage or loss transfers to the customer upon successful delivery.

 

6. Returns, Refunds & Replacements

  • Returns and refunds are applicable only for damaged, defective, or incorrect products.

  • Requests must be raised within 48 hours of delivery.

  • Please refer to our Refund & Return Policy for detailed terms.

 

7. Cancellations

  • Orders can be cancelled before dispatch only.

  • Shipped orders cannot be cancelled.

 

8. User Responsibilities

You agree not to: - Misuse the website or its content - Engage in fraudulent activities - Damage or interfere with website functionality

 

9. Intellectual Property

All website content, including images, designs, logos, and text, is the intellectual property of Serene Homes and may not be used without permission.

 

10. Limitation of Liability

  • Our liability is limited to the order value of the product purchased.

  • We are not liable for indirect or consequential damages.

 

11. Governing Law & Jurisdiction

  • These Terms are governed by the laws of India.

  • Courts located in Haryana shall have exclusive jurisdiction.

 

12. Updates to Terms

We may update these Terms from time to time. Continued use of the website implies acceptance of the revised Terms.

 

13. Contact Us

For any questions, contact us at:

By using our website, you confirm that you have read and agreed to these Terms & Conditions.